Returns & Exchanges

Check the listing carefully — model, storage, colour and condition are all shown on the product page. If a specific detail matters to you, ask us before you pay.

When we confirm your order over WhatsApp or email, keep that message. It is your record of what was agreed, including any warranty or return window we offered.

If something arrives faulty, damaged in transit, or not as we described it, contact us as soon as you can — ideally within 48 hours of receiving it — at kzaccessories123@gmail.com or +234 907 143 0018. Send photos or a short video if you can; it helps us assess the issue quickly.

We will arrange a repair, replacement or refund depending on what is wrong and what we agreed at the point of sale. You should not need to pay return shipping for an item that arrived faulty or was our mistake.

If you simply change your mind, whether we can accept a return depends on what we agreed when you bought — sealed accessories and unopened items are usually easier to take back than opened phones or watches.

Contact us before sending anything back. We will confirm whether a return is possible, any restocking fee, and how to get the item to us safely.

Want a different colour, storage size or model? Message us as soon as you can. If we have the alternative in stock and the item you received is in resalable condition, we can usually swap it — any price difference will be agreed upfront.

Warranty terms depend on the product — new devices may carry a manufacturer warranty, while used or open-box items are covered by whatever we agreed with you at sale. That agreement will be in your WhatsApp or email thread.

For warranty claims, contact us with your original order message and a description of the fault. We will guide you through the next step, whether that is a repair, replacement or referral to the manufacturer.

We aim to respond to return requests within one business day. Once we have agreed on a return or exchange, resolution time depends on inspection and stock — we will give you a realistic timeline when we confirm the arrangement.

For general terms of buying from us, see our Terms of Use. For how we handle your personal information, see our Privacy Policy. Questions? Contact us.